Comparison
Overview
Company snapshot and where each provider is based.
| Field | CM.com | Mitto |
|---|---|---|
| What it is | A conversational commerce and customer engagement platform offering business messaging across SMS, RCS, WhatsApp and other channels, plus voice, email and payments, via API and cloud apps. | Swiss omnichannel CPaaS provider offering SMS, RCS, WhatsApp, Viber, Telegram, Facebook Messenger and voice messaging APIs for business communications. |
| Founded | 1999 | 2013 |
| Ownership | public | private |
| Employees | 500-1,000 | 100-250 |
| HQ city | Breda | Zug |
| HQ country | Netherlands (EU) | Switzerland |
What's the differenceCM.com edges ahead on the overall messaging.dev Score (58 vs 48). CM.com is public and headquartered in Breda, Netherlands (EU); Mitto is private and based in Zug, Switzerland.
Channels
Which messaging channels each provider can send and receive on.
| Field | CM.com | Mitto |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | No |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Yes |
| Apple Messages for Business | Yes | No |
| Voice | Yes | Yes |
| Yes | No |
What's the differenceThey share 7 channels. CM.com additionally offers Apple Messages for Business, Email.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | CM.com | Mitto |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | No | No |
| Docs quality | high | med |
| Documentation | Open ↗ | Open ↗ |
| SDKs | PHP, Java, Python, .NET, Node.js | — |
| Sandbox / test env | Yes | Yes |
| API types | REST, SMPP | REST, SMPP |
What's the differenceOn SDKs, CM.com adds PHP, Java, Python, .NET, Node.js.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | CM.com | Mitto |
|---|---|---|
| EU data residency | Yes | No |
| US data residency | No | No |
| Choose region | No | No |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | No | No |
| HIPAA | No | No |
What's the differenceCM.com offers EU data residency, while Mitto does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | CM.com | Mitto |
|---|---|---|
| Retention policy | Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. | Per-message retention of content (textRetention) and of the recipient number (toRetention) can be set per API request to Undefined, Retain, or Discard; no global retention duration is publicly documented. Per the privacy policy, account/registration data is kept until deletion is requested and contact-form data until the conversation ends. |
What's the differenceCM.com: Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. Mitto: Per-message retention of content (textRetention) and of the recipient number (toRetention) can be set per API request to Undefined, Retain, or Discard; no global retention duration is publicly documented. Per the privacy policy, account/registration data is kept until deletion is requested and contact-form data until the conversation ends.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | CM.com | Mitto |
|---|---|---|
| Pricing model | Pay-per-use (pay-as-you-go) charged per message with one fixed price per destination country, volume discounts above ~50,000 messages/month, and optional subscription tiers. | Pay-as-you-go — pay only for what you use with no contracts, plus volume discounts and custom plans via sales. |
| SMS starting price | Not published (per-country pay-per-use pricing requires selecting a region on the pricing page) | Not published |
| Free developer credit | No | No |
What's the differenceCM.com and Mitto are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | CM.com | Mitto |
|---|---|---|
| Countries covered | 0 | 230 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | No published SLA | No published SLA |
What's the differenceMitto leads on Countries covered (230 vs 0 for CM.com).
Company & Trust
Independent reviews and company profile.
| Field | CM.com | Mitto |
|---|---|---|
| G2 rating | 4.8 | 4.0 |
| G2 reviews | 12 | 2 |
| Ownership | public | private |
| Employees | 500-1,000 | 100-250 |
What's the differenceCM.com leads on G2 rating (4.8 vs 4 for Mitto); CM.com leads on G2 reviews (12 vs 2 for Mitto).
Still deciding? Read the quickstart guides: