Twilio
San Francisco, USA · Founded 2008 · public
Customer engagement platform with communications APIs for SMS, voice, email, and more
messaging.dev Score
Twilio in screenshots
A quick look at the website, the messaging product and the developer documentation.
Overview
Company snapshot and where each provider is based.
| What it is | Customer engagement platform with communications APIs for SMS, voice, email, and more |
| Founded | 2008 |
| Ownership | public |
| Employees | 5,000-6,000 |
| HQ city | San Francisco |
| HQ country | USA |
Channels
Which messaging channels each provider can send and receive on.
| SMS | Yes |
| MMS | Yes |
| RCS | Yes |
| Yes | |
| Viber | No |
| Facebook Messenger | No |
| Telegram | No |
| Apple Messages for Business | No |
| Voice | Yes |
| Yes |
Developer Experience
How quickly a developer can sign up and send a first message.
| Self-service onboarding | Yes |
| Free developer credit | $15 trial credit |
| Docs quality | high |
| Documentation | https://www.twilio.com/docs ↗ |
| SDKs | Node.js, Python, PHP, Java, C#, Ruby, Go |
| Sandbox / test env | Yes |
| API types | REST, SMTP |
Data & Compliance
Data residency options and enterprise compliance certifications.
| EU data residency | Yes |
| US data residency | Yes |
| Choose region | Yes |
| GDPR | Yes |
| ISO 27001 | Yes |
| SOC 2 | Yes |
| HIPAA | Yes |
Data Retention
How long message content and metadata are stored, and whether that is configurable.
Twilio stores message and call records by default; customers can enable message body redaction and configure data retention/deletion for message content. Some metadata is retained for a required period for billing and compliance.
Pricing & Credits
Pricing model and the cost of a first message.
| Pricing model | Pay-as-you-go per message/minute with volume and committed-use discounts |
| SMS starting price | $0.0079 per US SMS segment (plus carrier fees) |
| Free developer credit | $15 trial credit |
Reach & Reliability
Global coverage and delivery dependability.
| Countries covered | 180 |
| Direct operator connections | Yes |
| Published uptime SLA | 99.95% (Enterprise Edition) |
Company & Trust
Independent reviews and company profile.
| G2 rating | 4.2 |
| G2 reviews | 700 |
| Ownership | public |
| Employees | 5,000-6,000 |
Sources
Public references used for the values above, pending Twilio's confirmation.
Migration guides
Moving away from Twilio? Step-by-step guides:
Coming to Twilio from another provider: