Comparison
Overview
Company snapshot and where each provider is based.
| Field | CM.com | Telesign |
|---|---|---|
| What it is | A conversational commerce and customer engagement platform offering business messaging across SMS, RCS, WhatsApp and other channels, plus voice, email and payments, via API and cloud apps. | Digital identity and programmable communications platform offering SMS, RCS, voice, WhatsApp, Viber and email APIs alongside phone verification and fraud-prevention services. |
| Founded | 1999 | 2005 |
| Ownership | public | private |
| Employees | 500-1,000 | 500-1,000 |
| HQ city | Breda | Marina del Rey |
| HQ country | Netherlands (EU) | USA |
What's the differenceTelesign edges ahead on the overall messaging.dev Score (70 vs 58). CM.com is public and headquartered in Breda, Netherlands (EU); Telesign is private and based in Marina del Rey, USA.
Channels
Which messaging channels each provider can send and receive on.
| Field | CM.com | Telesign |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | No |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| Apple Messages for Business | Yes | No |
| Voice | Yes | Yes |
| Yes | Yes |
What's the differenceThey share 6 channels. CM.com additionally offers Facebook Messenger, Telegram, Apple Messages for Business.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | CM.com | Telesign |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | No | Yes |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | PHP, Java, Python, .NET, Node.js | C#, Java, Node.js, PHP, Python, Ruby |
| Sandbox / test env | Yes | No |
| API types | REST, SMPP | REST |
What's the differenceOn SDKs, CM.com adds .NET; Telesign adds C#, Ruby; CM.com offers Sandbox / test env, while Telesign does not; on API types, CM.com adds SMPP.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | CM.com | Telesign |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | No | Yes |
| Choose region | No | No |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | No | Yes |
| HIPAA | No | Yes |
What's the differenceTelesign offers US data residency, while CM.com does not; Telesign offers SOC 2, while CM.com does not; Telesign offers HIPAA, while CM.com does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | CM.com | Telesign |
|---|---|---|
| Retention policy | Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. | Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days. |
What's the differenceCM.com: Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. Telesign: Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | CM.com | Telesign |
|---|---|---|
| Pricing model | Pay-per-use (pay-as-you-go) charged per message with one fixed price per destination country, volume discounts above ~50,000 messages/month, and optional subscription tiers. | Pay-as-you-go per-message/per-transaction pricing with volume-based enterprise contracts; public per-message rates are not transparently listed. |
| SMS starting price | Not published (per-country pay-per-use pricing requires selecting a region on the pricing page) | Not published |
| Free developer credit | No | Yes |
What's the differenceCM.com and Telesign are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | CM.com | Telesign |
|---|---|---|
| Countries covered | 0 | 230 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | No published SLA | No published SLA |
What's the differenceTelesign leads on Countries covered (230 vs 0 for CM.com).
Company & Trust
Independent reviews and company profile.
| Field | CM.com | Telesign |
|---|---|---|
| G2 rating | 4.8 | 4.3 |
| G2 reviews | 12 | 20 |
| Ownership | public | private |
| Employees | 500-1,000 | 500-1,000 |
What's the differenceCM.com leads on G2 rating (4.8 vs 4.3 for Telesign); Telesign leads on G2 reviews (20 vs 12 for CM.com).
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