Comparison
Overview
Company snapshot and where each provider is based.
| Field | Clickatell | CM.com |
|---|---|---|
| What it is | Cloud messaging and chat-commerce platform offering SMS, WhatsApp, RCS and Apple Messages for Business APIs for businesses. | A conversational commerce and customer engagement platform offering business messaging across SMS, RCS, WhatsApp and other channels, plus voice, email and payments, via API and cloud apps. |
| Founded | 2000 | 1999 |
| Ownership | private | public |
| Employees | 250-500 | 500-1,000 |
| HQ city | Redwood City | Breda |
| HQ country | USA | Netherlands (EU) |
What's the differenceClickatell edges ahead on the overall messaging.dev Score (61 vs 58). Clickatell is private and headquartered in Redwood City, USA; CM.com is public and based in Breda, Netherlands (EU).
Channels
Which messaging channels each provider can send and receive on.
| Field | Clickatell | CM.com |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | No |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | No | Yes |
| Facebook Messenger | No | Yes |
| Telegram | No | Yes |
| Apple Messages for Business | Yes | Yes |
| Voice | No | Yes |
| No | Yes |
What's the differenceThey share 4 channels. CM.com additionally offers Viber, Facebook Messenger, Telegram, Voice, Email.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | Clickatell | CM.com |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | No | No |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | Python, PHP, Java, Node.js, C# | PHP, Java, Python, .NET, Node.js |
| Sandbox / test env | Yes | Yes |
| API types | REST, SMPP | REST, SMPP |
What's the differenceOn SDKs, Clickatell adds C#; CM.com adds .NET.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | Clickatell | CM.com |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | No | No |
| Choose region | No | No |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | Yes | No |
| HIPAA | No | No |
What's the differenceClickatell offers SOC 2, while CM.com does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | Clickatell | CM.com |
|---|---|---|
| Retention policy | Not publicly documented in detail. Clickatell states it moved its data infrastructure to Amazon Web Services (AWS) in Ireland (EU) in 2018 and directs GDPR/data-protection queries to dataprotection@clickatell.com; specific message content or metadata retention periods are not published. | Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. |
What's the differenceClickatell: Not publicly documented in detail. Clickatell states it moved its data infrastructure to Amazon Web Services (AWS) in Ireland (EU) in 2018 and directs GDPR/data-protection queries to dataprotection@clickatell.com; specific message content or metadata retention periods are not published. CM.com: Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | Clickatell | CM.com |
|---|---|---|
| Pricing model | Self-service prepaid pay-as-you-go credits, with quote-based enterprise plans (Connect, Interact, Transact) requiring sales contact. | Pay-per-use (pay-as-you-go) charged per message with one fixed price per destination country, volume discounts above ~50,000 messages/month, and optional subscription tiers. |
| SMS starting price | $0.008 per SMS to the USA (published rate) | Not published (per-country pay-per-use pricing requires selecting a region on the pricing page) |
| Free developer credit | No | No |
What's the differenceClickatell and CM.com are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | Clickatell | CM.com |
|---|---|---|
| Countries covered | 190 | 0 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | 99.90%–99.98% uptime (SLA, varies by plan) | No published SLA |
What's the differenceClickatell leads on Countries covered (190 vs 0 for CM.com).
Company & Trust
Independent reviews and company profile.
| Field | Clickatell | CM.com |
|---|---|---|
| G2 rating | 4.3 | 4.8 |
| G2 reviews | 2 | 12 |
| Ownership | private | public |
| Employees | 250-500 | 500-1,000 |
What's the differenceCM.com leads on G2 rating (4.8 vs 4.3 for Clickatell); CM.com leads on G2 reviews (12 vs 2 for Clickatell).
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