Comparison
Overview
Company snapshot and where each provider is based.
| Field | Infobip | Telesign |
|---|---|---|
| What it is | Global omnichannel communications platform for SMS, WhatsApp, voice, email, and more | Digital identity and programmable communications platform offering SMS, RCS, voice, WhatsApp, Viber and email APIs alongside phone verification and fraud-prevention services. |
| Founded | 2006 | 2005 |
| Ownership | private | private |
| Employees | 3,000-5,000 | 500-1,000 |
| HQ city | Vodnjan | Marina del Rey |
| HQ country | Croatia (EU) | USA |
What's the differenceInfobip edges ahead on the overall messaging.dev Score (96 vs 70). Infobip is private and headquartered in Vodnjan, Croatia (EU); Telesign is private and based in Marina del Rey, USA.
Channels
Which messaging channels each provider can send and receive on.
| Field | Infobip | Telesign |
|---|---|---|
| SMS | Yes | Yes |
| MMS | Yes | No |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| Apple Messages for Business | Yes | No |
| Voice | Yes | Yes |
| Yes | Yes |
What's the differenceThey share 6 channels. Infobip additionally offers MMS, Facebook Messenger, Telegram, Apple Messages for Business.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | Infobip | Telesign |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | Yes | Yes |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | Java, C#, Python, PHP, Go, Node.js | C#, Java, Node.js, PHP, Python, Ruby |
| Sandbox / test env | Yes | No |
| API types | REST, SMPP, SMTP | REST |
What's the differenceOn SDKs, Infobip adds Go; Telesign adds Ruby; Infobip offers Sandbox / test env, while Telesign does not; on API types, Infobip adds SMPP, SMTP.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | Infobip | Telesign |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | Yes | Yes |
| Choose region | Yes | No |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | Yes | Yes |
| HIPAA | Yes | Yes |
What's the differenceInfobip offers Choose region, while Telesign does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | Infobip | Telesign |
|---|---|---|
| Retention policy | Infobip processes and retains message and traffic data to deliver messages and meet regulatory requirements; message content retention is limited and configurable for enterprise customers under a data-processing agreement. | Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days. |
What's the differenceInfobip: Infobip processes and retains message and traffic data to deliver messages and meet regulatory requirements; message content retention is limited and configurable for enterprise customers under a data-processing agreement. Telesign: Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | Infobip | Telesign |
|---|---|---|
| Pricing model | Primarily quote/contract-based (contact sales), with some pay-as-you-go options | Pay-as-you-go per-message/per-transaction pricing with volume-based enterprise contracts; public per-message rates are not transparently listed. |
| SMS starting price | Not publicly listed (contact sales for a quote) | Not published |
| Free developer credit | Yes | Yes |
What's the differenceInfobip and Telesign are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | Infobip | Telesign |
|---|---|---|
| Countries covered | 190 | 230 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | 99.99% | No published SLA |
What's the differenceTelesign leads on Countries covered (230 vs 190 for Infobip).
Company & Trust
Independent reviews and company profile.
| Field | Infobip | Telesign |
|---|---|---|
| G2 rating | 4.6 | 4.3 |
| G2 reviews | 300 | 20 |
| Ownership | private | private |
| Employees | 3,000-5,000 | 500-1,000 |
What's the differenceInfobip leads on G2 rating (4.6 vs 4.3 for Telesign); Infobip leads on G2 reviews (300 vs 20 for Telesign).
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